I made Firefox crash a few times while investigating reports of crashes in Bugzilla. One of those times, I sent the Windows XP crash report to Microsoft in addition to sending the Talkback report to the Mozilla Foundation. To my surprise, I got a dialog after submitting the Windows XP crash report. The dialog contained a link to a Microsoft web page, which said:
Contact Mozilla Firefox for support or product updates
Thank you for submitting an error report.
An analyst at Microsoft has investigated this problem and determined that an unknown error occurred in Firefox. This software was created by Mozilla Firefox.
Microsoft has researched this problem with Mozilla Firefox, and they do not currently have a solution for the problem that you reported. Below is a list of recommendations to take that may help prevent the problem from recurring.
- Contact Mozilla Firefox for Firefox support.
If this problem continues to occur with the latest product updates for Firefox, we recommend you obtain assistance and troubleshooting information directly from Mozilla Firefox.
According to Talkback, the crash I hit is obscure: only 2 other reports in the last two weeks had the same function at the top of the stack, out of the tens of thousands of Firefox 1.5 crash reports during that period.
Did Microsoft happen to investigate an obscure crash that I hit? Since the page gets our name wrong and doesn't say anything helpful, I'm inclined to believe that they haven't investigated this crash, and that the page is incorrect in stating that Microsoft has contacted Mozilla about the crash. The page almost makes it sound like the crash I hit is frequent enough for Microsoft to care and that Mozilla has refused to fix it.